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The Smart Thermostat Shop is our new home for Honeywell Home evohome products

Honeywell Home evohome Technical Support Package

Our Honeywell evohome Technical Help & Support is one of the many reasons our customers purchase their products from us. Add our technical support package to your evohome order in order to access our 24/7 forum and obtain technical phone support.

Terms & Conditions

  • 1. We will not technically support any products bought from another retailer, online shop or merchant.
  • 2. The Smart Thermostat Shop customers must contact us with a valid 5 number order reference to obtain phone support.
  • 3. ‘Customer Only’ forum access is only granted to The Smart Thermostat Shop customers who have added our Technical Support Package to their order.
  • 4. Wi-Fi & App related issues are not covered in our Technical Support Package and you must contact Resideo on 0300 130 1299 for technical support with these issues.
  • 5. A maximum of 30 minutes phone support is eligible per customer. Technical support will be charged at a rate £30 per 15 minutes of phone support thereafter (payable up front).
  • 6. We have the right to refuse technical assistance where non-competent persons are requesting technical information that may endanger life or property (how to take the casing off a gas boiler without being Gas Safe registered, for example)
  • 7. Technical advise is given to the best of our knowledge and in good faith based on the information we are provided. By purchasing a Technical Support Package from us you are agreeing that we cannot be held liable for any non-related issues that arise after our technical help.
  • 8. We reserve the right to refuse technical support, due to staff absence, holidays or any other staff related issue. At such point, a full refund of our technical support package would be made.

If you have any further questions about our Technical Support Package, please feel free to Contact Us.


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