Honeywell Home evohome Technical Support Package

Our Honeywell evohome Technical Help & Support is one of the many reasons our customers purchase their products from us. Add our technical support package to your evohome order in order to access our 24/7 forum and obtain technical support by pre-arranged phone or video call.

Terms & Conditions

• 1. We will not technically support any products bought from another retailer, online shop or merchant.
• 2. The Smart Thermostat Shop customers must contact us with a valid order number to obtain phone support.
• 3. Forum access is open to customers and non-customers, and therefore we cannot guarantee the accuracy of the information given on this platform.
• 4. Wi-Fi & App related issues are not covered in our Technical Support Package and you must contact Resideo on 0300 130 1299 for technical support with these issues.
• 5. A maximum of 60 minutes phone/video call support is eligible per customer. Technical support will be charged at a rate £30 per 15 minutes of support thereafter (payable up front).
• 6. We have the right to refuse technical assistance where non-competent persons are requesting technical information that may endanger life or property (how to take the casing off a gas boiler without being Gas Safe registered, or how to rewire a wiring centre without being a qualified electrician for example).
• 7. Technical advise is given to the best of our knowledge and in good faith based on the information we are provided. By purchasing a Technical Support Package from us you are agreeing that we cannot be held liable for any non-related issues that arise after our technical help.
• 8. We reserve the right to refuse technical support, due to staff absence, holidays or any other staff related issue. At such point, a full refund of our technical support package would be made.

If you have any further questions about our Technical Support Package, please feel free to Contact Us.